Service Alone Is Not Enough - Exceptional Experiences Is The Expectation 

27 June, 2017
9:30 AM - 12:30 PM

Goyder Mezzanine - Adelaide Showground
Goodwood Road
Wayville, South Australia

Open Map in new window

Already Registered?

Enter your Last Name and Confirmation ID to review your record.

Last Name or Email

SATIC with the support of the Government of South Australia and the South Australian Tourism Commission is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.

In today’s customer-oriented environment, "people skills" are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Trainer Ali Uren - Founder and Director of Kiikstart, will provide attendees with the following key takeaways:
  • Discover the uniqueness of your experiences and how to build even more opportunities.
  • Identify the skill gap that can impact on progress and find practical, cost effective solutions - in real time.
  • Make even better use of your people and place.
  • Really understand what innovation is and use it to exceed guest expectations - social media is only part of the story.
  • Evolve and build on current experiences with greater impact and creativity. 
  • On selling regional experiences.
  • Identifying tactical and useful partnerships in region.
This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the the South Australian Tourism Commission and the Government of South Australia.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email

To secure your place and register now for this workshop, please click below:
Registration     Price Quantity

Attend Workshop (incl GST)     $50.00

Event Details

When: Tuesday, 27 June | 9:30 am - 12:30 pm 

Where: Goyder Mezzanine - Adelaide Showground
 | Goodwood Road, Wayville SA 5034 

Investment: $50pp

Includes complimentary follow up one-on-one business coaching session per registered business (within 3 mths).

RSVP: Tuesday, 20 June

For further information, please contact SATIC's Service Excellence Manager, Roz Becker on telephone 08 8110 0123 or email

We will accept payment by Credit Card (VISA or Master Card) only.

Please note any cancellations received within 7 days of ‘ServiceIQ Workshop - Adelaide’ will not be refunded.

event registration software provided by: My Booking Manager
2017 InfoTec Communications Pty Ltd All rights reserved. Unauthorized use prohibited.