Customer Service - Theory and Practice 

11 April, 2017
9:30 AM - 12:30 PM

Whale Centre
2 Railway Terrace
Victor Harbor, South Australia

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SATIC with the support of the Government of South Australia and the South Australian Tourism Commission is running 30 workshops around the state in 2016/17. Each workshop includes a one-on-one business coaching session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes - learnt today and implemented tomorrow.
Exceeding customer expectations does not necessarily make your customers (visitors) happy - but making their lives easier can.

These workshops will provide valuable insight to the customer experience, providing a roadmap to help your customers get more value from your business, all while increasing loyalty and revenue to your business' bottom line.

You will be provided with practical tools to help you implement best practice customer service in your business and keep visitors in your business, and region, for longer.

Topics Covered will include:
  •  Customer Retention and Loyalty
  •  Long-Term Customer Strategy
  •  Customer Engagement
  •  The importance of reducing Customer Effort
  •  The Customer "Experience" and its impact on your business
  •  Building Empathy and a Service Culture
This workshop forms part of a ServiceIQ: Smarter Business Program which is designed to build industry capability, productivity and quality in tourism businesses throughout the State. The Program is an initiative of the Premier of South Australia and is being delivered by SATIC using funding provided by the South Australian Tourism Commission and the Government of South Australia.

SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the ServiceIQ Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.

To book your session, please contact Roz on (08) 8110 0123 or email

To secure your place and register now for this workshop, please click below:
Registration     Price Quantity

Attend Workshop (incl GST)     $30.00

Event Details

When: Tuesday, 11 April | 9:30am - 12:30pm

Where: Whale
 Centre | 2 Railway Terrace, Victor Harbor

Investment: $30pp

Includes complimentary one-on-one business coaching session per registered business.

RSVP: Tuesday, 4 April

For further information, please contact SATIC's Service Excellence Manager, Roz Becker on telephone 08 8110 0123 or email

We will accept payment by Credit Card (VISA or Master Card) only.

Please note any cancellations received within 7 days of ‘ServiceIQ Workshop - Victor Harbor’ will not be refunded.

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